Frequently Asked Questions

What is PET Felt?

PET Felt is an acoustic material made from recycled PET (polyethylene terephthalate) fibers, commonly sourced from post-consumer plastic bottles. It offers excellent sound absorption properties while being environmentally sustainable.

How do I order samples?

You can request samples through our Request a Sample page. Samples are typically dispatched within 24 hours of order placement.

What is the lead time for orders?

The lead time for standard products is typically 3 to 4 weeks, depending on order quantity and specifications. Orders for customized products may require a longer lead time.

Do you ship internationally?

Yes, we provide worldwide shipping. Shipping costs and delivery times vary based on destination and order size.

Can products be customized?

Yes, we offer customization services, including design, dimensions, color, thickness, and edge finishing. Please get in touch with our sales team to discuss your specific requirements in detail.

What certifications do your products have?

Our products meet international standards, including fire safety (Fire A, Fire B) and environmental certifications (Recycle X). Specific certifications vary by product — please check individual product pages for details.